Kontrast Personalberatung GmbH, with offices in Hamburg and Berlin, has specialized in the recruitment of specialists and executives since 1993. In the headhunting call & contact center business field, our permanent personnel consultants recruit managers for service, sales and marketing - exclusively in permanent positions and with a clearly structured, ISO-9001-certified procedure.
Clients: SMEs, public sector, healthcare and IT/telecommunications
We support clients who want to establish or expand their customer contact professionally and sustainably - both internally and externally:
-
SMEs & service industry
Customer service and sales centers of industrial, retail and e-commerce companies, energy suppliers, logistics and service companies. -
Public service & corporations
Citizens' and information hotlines of administrations and authorities, health authorities, hotlines of broadcasters, service centers of health insurance companies and associations of statutory health insurance physicians as well as similar institutions. -
Healthcare & social economy
Patient service centers of hospitals and clinics, rehabilitation facilities, medical service providers and healthcare providers. -
IT & telecommunications industry
Providers of telecommunications and cloud solutions, software companies with their own support and service centers as well as contact center service providers with an ICT focus.
Our focus: Management and leadership positions that have a measurable impact on service quality, sales success and customer experience.
What we fill: Management and key roles in customer contact
We concentrate on management roles with clear responsibility for results and personnel, e.g:
-
Management / Head of Call & Contact Center
-
Head of customer service, customer care, customer experience
-
Division and department management inbound/outbound, inside sales
-
Operations, service and center management, workforce management
-
Management responsibility at the interface to marketing, campaign management and CRM
Instead of recruiting "on demand", we fill positions that create structures, lead teams and sustainably improve key figures.
Our headhunter services for call centers & contact centers
Executive search - confidential search for key management positions
In our executive search, we take on the covert search for management personalities for key roles - such as center management, divisional management or management, as well as solutions for company succession. Our service process:
-
Strategic coordination of job profile, KPIs and cultural fit
-
Identification and direct approach of target persons at management level
-
Structured interviews, reference checks and psychologically sound assessment
-
Support during selection interviews, contract negotiations and onboarding
We ensure discretion and legal compliance (GDPR, AGG, Art. 33 II GG), especially for sensitive new appointments - for example in the public sector, in the healthcare sector or in the event of location changes.
Direct search - addressing specific target groups in the market
We use direct search to address defined target groups and target companies - ideal for filling team, department and division management positions in service and sales:
-
Development of a target list of suitable companies and job titles
-
Direct, respectful approach to candidates who are willing to change jobs
-
Only presenting candidates who fit professionally, personally and culturally
-
Close project controlling with transparent reporting
This allows you to quickly gain a reliable overview of the market and receive qualified shortlists instead of unstructured incoming applications.
Active sourcing - talent pool, networks and digital channels
In active sourcing, we combine our established candidate pool with digital reach:
-
Use of professional networks and specialized job and specialist portals
-
Identification of talent with call & contact center experience in D-A-CH
-
Active approach, matching and support throughout the entire application process
-
Focus on the candidate experience to avoid losing good candidates
Particularly valuable: our talent pool for call & contact center executives, which contains many candidates from previous mandates, selection processes and career interviews.
Regional focus: D-A-CH - from Hamburg and Berlin
We work for clients in Germany, Austria and Switzerland and fill positions in both metropolitan regions and structurally weaker areas.
Remote recruiting and digital selection processes allow us to work quickly and efficiently - at the same time, our headhunters are regularly on site with clients when it comes to presentation rounds, selection committees or assessment formats.
Career partner for managers in the service and sales environment
For managers and specialists in call and contact center management, we are sparring partners at eye level:
-
Career opportunities in SMEs, healthcare, the public sector and ICT
-
Functions with creative freedom in service, sales and customer experience
-
Only permanent positions with verified employers
We only talk about vacancies that match your profile and your goals - and maintain long-term relationships instead of short-term placements.
Kontrast Personalberatung GmbH - Management & Psychology for sustainable placements
Kontrast Personalberatung GmbH is an owner-managed, ISO-9001-certified personnel consultancy with the business areas of headhunting, personnel consulting, personnel marketing and selection procedures.
Our permanent headhunters combine:
- management experience and industry knowledge call & contact center
- Psychological know-how in aptitude diagnostics and selection procedures
- legally compliant work in accordance with GDPR, AGG and the special features of the public sector
Our claim: to find the right manager for your customer contact - professionally strong, personally suitable and sustainable in the long term.
Which positions do you fill in the call and contact center area?
Wir konzentrieren uns auf Management- und Leitungspositionen: Standort- und Centerleitung, Leitung Kundenservice, Inside Sales / Telesales, Bereichs- und Abteilungsleitung Inbound/Outbound, Operations- und Workforce-Management sowie Führungskräfte für Dialogmarketing, CRM und Kampagnen.
Which clients do you work for in the contact center environment?
Wir rekrutieren für interne Service- und Vertriebseinheiten (z. B. Versicherungen, Banken, Krankenkassen, Energieversorger, Handel, Logistik, E-Commerce) ebenso wie für spezialisierte BPO- und Contact-Center-Dienstleister im B2B- und B2C-Umfeld – in Deutschland, Österreich und der Schweiz.
How does an executive search mandate actually work?
Zu Beginn schärfen wir gemeinsam Anforderungsprofil, KPIs und Kulturfit. Darauf basierend starten wir die verdeckte Direktansprache, nutzen unseren Kandidatenpool und prüfen alle Bewerber:innen strukturiert vor. Anschließend begleiten wir Auswahlgespräche, Vertragsverhandlungen und Onboarding – ISO-9001-zertifiziert, DSGVO- und AGG-konform.
Do you also work with temporary staff or interim assignments?
Nein. Die Kontrast Personalberatung GmbH vermittelt ausschließlich in unbefristete Festanstellungen bei geprüften Arbeitgebern. Keine Arbeitnehmerüberlassung, keine kurzlaufenden Projektverträge – unser Fokus liegt auf langfristig tragfähigen Besetzungen im Management.