Our headhunter team at Kontrast Personalberatung GmbH has been filling vacancies for call centres since the company was founded in 1993. Our aim is always to find the right personnel resources for your company so that you can start up new business, master your existing business or improve your service qualities.
Our clients include a wide range of companies from start-ups to global corporations, and are from various industries – we also recruit for call centre service companies. Having accompanied companies from this sector for almost 30 years, we know the industry of call centres and customer service well and know how it has evolved over the last few years.
One of the biggest changes is the evolution of pure call centres into so-called contact centres, which no longer limit their communication to the telephone but also use digital channels. Recruitment has changed accordingly - today we are looking for communication specialists who know the different channels and are able to manage them.
Headhunting for contact centres - outbound
Recruiting for outbound call centres or contact centres is one of the key competences of our headhunters and we classically fill management and executive positions for our clients.
However, we also find suitable specialists for telemarketing, dialogue marketing or direct marketing, for the sales and distribution departments as well as for active customer care. In addition, many parts of the outbound sales force are now handled by contact centres. For all these outbound tasks, we find specialists for you with communicative and organisational skills and the corresponding industry-specific know-how.
In doing so, we differentiate between three roles in the outbound call centre: the canvasser of new business, the sales specialist for the support of existing customers and the expert for the first contact with customers. We find suitable candidates for the various vacancies and areas of responsibility so that you, as a company, are well-positioned and versatile with high-quality personnel.
Headhunting for Contact Centres - Inbound
However, we do not only recruit for outbound, but also for your inbound contact centre. Typical tasks here are customer care and customer service, customer support for questions and problems on the customer side, but also orders and parts of the logistics are now handled there.
As a headhunting agency, we are primarily commissioned by companies in the B2B sector and from very specific industries to find appropriate specialists for inbound customer care. Classic examples of this are the pharmaceutical industry and medical technology in contact with pharmacists and doctors, but also companies in the digital economy in exchange with engineers.
In addition, we provide support in the logistics and travel industry, distributors and trading companies as well as in the media industry in the search for appropriately trained specialist personnel - including multilingual support if required.
How do we find suitable candidates?
When searching for suitable candidates, we work with the so-called target person profiling. Together with you, we define which tasks the candidates will take on and which competencies they must bring with them - this way we can effectively design the active sourcing and direct search and at the same time ensure that the candidates really meet your requirements and fit in with you.
How far does our support go?
In addition, we carefully screen all candidates before forwarding an application to you. This means that you will only see candidates who meet the minimum requirements for the position and who have submitted a complete application.
Does a candidate really fit the client and the vacancy?
When searching for suitable candidates, we work with the so-called target person profiling. Together with you, we define which tasks the candidates will take on and which competencies they must bring with them - this way we can effectively design the active sourcing and direct search and at the same time ensure that the candidates really meet your requirements and fit in with you.
In addition, we carefully screen all candidates before forwarding an application to you. This means that you will only see candidates who meet the minimum requirements for the position and who have submitted a complete application.
How far does our support go?
Up to this point, the search can be completely covert and anonymous. This can be particularly important for positions at executive or management level, for example, if the current owner of the vacancy has not yet been informed of the impending change. Only after a detailed examination of the candidates will you be named as the client.
As a full-service headhunting agency, our services go beyond the mere recruitment of candidates - we accompany you all the way to the signing of the contract. For you, this means support during interviews, the implementation of individually adapted aptitude tests or assessment centres if required, as well as professional moderation during contract and salary negotiations.
The Kontrast Personalberatung GmbH
We at Kontrast Personalberatung GmbH have counted the call centre sector and thus also sales among our key industries since our foundation in 1993. With our headquarters in Hamburg's Hafencity, we have direct access to the various sectors, which means that we can quickly introduce you to your first candidates.
During the search, our permanent headhunters not only focus on the technical and business aspects, but also always look at the people - this is how we find candidates for you who fit into your company and thus usually a long-term solution.
Our work is double-checked and certified according to DIN EN ISO 9001:2015 and SGB III.